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From: David Jones

Hurrah for Garmin!

In the seventies--thats almost 30 years ago--I invented a thermoelectric
based heater-refridgerator that was used in the manufacture of semiconductor
chips.  One of our main customers was Western Electric--thats AT&T, T for all
you stock market investors.  Anyway, at a time when warranties for products
was diminishing, we offered a real warranty--if it breaks, ship it back-we
will fix it or replace it. Period.  No mention of time limits.  We would take
a failed unit and find out what the problem was, and incorporate a better
part in all our new production.  We had the finest temp controller in the
world.  Digitally dial in a desired temp, and the unit would take a container
of chemical to that temp and hold it there within 0.01 degree C.   Forever.

Well last week, (I sold the company 15 years ago) one of my old employees
told me that AT&T called and asked about warranty on one of my units--it had
run almost 30 years!   I told him to replace it no charge.....hehehe.

My point is, if Garmin is bringing the defective units back and learning from
them, then Garmin will have GPS units that work for tens of years!

It is the smart way of doing business--the old responsible American way that
made this country great.  It is a bright light in the wilderness.   I am
going to buy a Garmin unit for my next GPS.

David Jones, Pecatonica, Illinois
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