From: N295VV@aol.com
Message-ID: <7e.c4eaa.25b3cca4@aol.com>
Date: Sun, 16 Jan 2000 20:38:44 EST
Subject: Re: Instrument Warranty
To: lancair.list@olsusa.com
Mime-Version: 1.0

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From: David Jones

Hurrah for Garmin!

In the seventies--thats almost 30 years ago--I invented a thermoelectric 
based heater-refridgerator that was used in the manufacture of semiconductor 
chips.  One of our main customers was Western Electric--thats AT&T, T for all 
you stock market investors.  Anyway, at a time when warranties for products 
was diminishing, we offered a real warranty--if it breaks, ship it back-we 
will fix it or replace it. Period.  No mention of time limits.  We would take 
a failed unit and find out what the problem was, and incorporate a better 
part in all our new production.  We had the finest temp controller in the 
world.  Digitally dial in a desired temp, and the unit would take a container 
of chemical to that temp and hold it there within 0.01 degree C.   Forever.

Well last week, (I sold the company 15 years ago) one of my old employees 
told me that AT&T called and asked about warranty on one of my units--it had 
run almost 30 years!   I told him to replace it no charge.....hehehe.

My point is, if Garmin is bringing the defective units back and learning from 
them, then Garmin will have GPS units that work for tens of years!

It is the smart way of doing business--the old responsible American way that 
made this country great.  It is a bright light in the wilderness.   I am 
going to buy a Garmin unit for my next GPS.

David Jones, Pecatonica, Illinois
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