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Dear Mr. Baker,
We got from the Lancair mailing list your disappointing experience with our
propeller service in the US and we can just tell you that we are working
hard on improving our US Service Center situation and by this obviously
the customer support. We are setting up a new program within the next 2
months to really improve that US Service Center situation. As we are aware
that this situation is not the best we opened MT Propeller USA Inc. and by
this we only can recommend to any of our customers facing some problems
with our propellers contact initially MT in Florida.
In your case I can assure you that this repair would cost you not more than
US$ 700,- and MT Florida would warranty at least the half. I think even if
a repair is not wanted it is still a very fair MT propeller direction.
Your complain should be mainly about the Service Center which performed the
work as they charged you by far more than necessary. With your problem now
I just can tell you please be so nice and clean the propeller and after 10
flying hours send us a digital picture. Then we will tell you which way to
go.
I also can inform you that out of our 6800 flying MT propellers "only"
about 100 propellers were affected which were additionally installed on a
none dampened Lycoming 360 series engine.
We also want to tell that MT Propeller has no design problem of our
propellers as our propellers have the highest safety level of any propeller
worldwide, as we have accumulated more than 60 million flying hours over
25 years without any in-flight-hazardous failure. No other propeller
manufacturer has achieved such a high safety history. Our propellers are
operated on single and multi engine piston as well as on single and multi
engine turbine application commercially and privately operated even in full
IFR and Icing conditions.
We, in Europe we will take care about your propeller and you will get the
best possible service.
Thank you for your understanding, I remain,
With best regards,
MT - Propeller Entwicklung GmbH
Martin Albrecht
Engineering
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