Return-Path: Sender: (Marvin Kaye) To: lml@lancaironline.net Date: Fri, 03 Sep 2004 10:45:20 -0400 Message-ID: X-Original-Return-Path: Received: from max133.webpack.hosteurope.de ([80.237.131.141] verified) by logan.com (CommuniGate Pro SMTP 4.2) with ESMTP-TLS id 391278 for lml@lancaironline.net; Fri, 03 Sep 2004 10:17:24 -0400 Received-SPF: none receiver=logan.com; client-ip=80.237.131.141; envelope-from=martin.albrecht@mt-propeller.com Received: from pd9facf74.dip.t-dialin.net ([217.250.207.116] helo=mtinet) by max133.webpack.hosteurope.de with asmtp (Exim 4.34) id 1C3Es0-0003tf-7n; Fri, 03 Sep 2004 16:16:53 +0200 X-KENId: 000067B6KEN2FAEF614 X-KENRelayed: 000067B6KEN2FAEF614@mtinet Received: from 192.168.115.57:1109 by KEN! (192.168.115.1:25) with SMTP ; Fri, 3 Sep 2004 15:59:48 +0200 Received: by localhost with Microsoft MAPI; Fri, 3 Sep 2004 16:01:43 +0200 X-Original-Date: Fri, 3 Sep 2004 16:01:42 +0200 From: Martin Albrecht Subject: MT-Propeller X-Original-To: "'bakercdb@hotmail.com'" X-Original-Cc: "'lml@lancaironline.net'" Reply-To: "Martin.Albrecht@mt-propeller.com" X-Original-Message-Id: <01C491CF.4E67CDA0.Martin.Albrecht@mt-propeller.com> Organization: MT-Propeller X-Mailer: Microsoft Internet E-Mail/MAPI - 8.0.0.4211 Encoding: 51 TEXT X-HE-MXrcvd: no Dear Mr. Baker, We got from the Lancair mailing list your disappointing experience with our propeller service in the US and we can just tell you that we are working hard on improving our US Service Center situation and by this obviously the customer support. We are setting up a new program within the next 2 months to really improve that US Service Center situation. As we are aware that this situation is not the best we opened MT Propeller USA Inc. and by this we only can recommend to any of our customers facing some problems with our propellers contact initially MT in Florida. In your case I can assure you that this repair would cost you not more than US$ 700,- and MT Florida would warranty at least the half. I think even if a repair is not wanted it is still a very fair MT propeller direction. Your complain should be mainly about the Service Center which performed the work as they charged you by far more than necessary. With your problem now I just can tell you please be so nice and clean the propeller and after 10 flying hours send us a digital picture. Then we will tell you which way to go. I also can inform you that out of our 6800 flying MT propellers "only" about 100 propellers were affected which were additionally installed on a none dampened Lycoming 360 series engine. We also want to tell that MT Propeller has no design problem of our propellers as our propellers have the highest safety level of any propeller worldwide, as we have accumulated more than 60 million flying hours over 25 years without any in-flight-hazardous failure. No other propeller manufacturer has achieved such a high safety history. Our propellers are operated on single and multi engine piston as well as on single and multi engine turbine application commercially and privately operated even in full IFR and Icing conditions. We, in Europe we will take care about your propeller and you will get the best possible service. Thank you for your understanding, I remain, With best regards, MT - Propeller Entwicklung GmbH Martin Albrecht Engineering