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Hi Dale,
Yes, I certainly understand your frustration with the seemingly "I don't
give a d___ attitude toward customers". While I have had somewhat more
pleasant exchange with my sales rep, I have sent him another message
reminding him that the projected ship date was August. In the meantime, I
have located 4 other sources that advertise the same terminal by Metri-Pack
part number. There are a number of others that would appear to work, but I
am only looking into those sources that have the terminal by Metri-Pack part
number..
If the response I get back from WAYTEK is not satisfactory, I intend to
contact these other sources and see what I price I can obtain. The prices
vary from $6.10 for a pack of 10 (hands up - this is a robbery) to 0.14 per
terminal, min order of $25 which would give me 178 terminals - somewhat more
than what I need {:>) I'll let you know what I find out.
Ed
Ed Anderson
RV-6A N494BW Rotary Powered
Matthews, NC
----- Original Message ----- From: "Dale Rogers" <rogersda@cox.net>
To: "Rotary motors in aircraft" <flyrotary@lancaironline.net>
Sent: Sunday, September 12, 2004 12:02 PM
Subject: [FlyRotary] Re: WAYTEX LS1 Plugs
Hi All,
Re:
> From: "Ed Anderson" <eanderson@carolina.rr.com>
> Date: 2004/07/03 Sat PM 05:16:26 EDT
> To: "Rotary motors in aircraft" <flyrotary@lancaironline.net>
> Subject: [FlyRotary] WAYTEX LS1 Plugs
>
> For those of you who may be considering or have ordered the LS1 Plugs
from WAYTEX, I have been informed that the Pins which are on back order,
will probably not be shipped until August.
>
> Just wanted you to know.
Right now, I just don't know what to think about Waytek's
service. Mostly, I'm not a very happy camper. About a week
ago, I sent an email inquiring about the status of my
backordered pins. No response until I got the following, which includes
my responses.
====================== 12-Sep-2004 =========================
Hi Michelle,
You wrote:
> Regarding oder #600062-001 your backorder part has
> arrived. The value of the parts is $5.08. Do you want
> us to ship this or cancel and have you reorder with
> other parts?
The value of those parts is that the #38207 connectors ($8.83),
and the #38208 seals ($5.11), that I already paid for, are useless
without the pins that were backordered.
> If you would still like this shipped how do you want it
> shipped? The original order was sent UPS Ground.
UPS ground? For what it's worth, you could put them in a
padded envelope and send them U.S. Mail. I just want the parts
that I paid for 2-1/2 months ago.
> If we don't here from you by 09/16/04 this order will be cancelled
automatically in our system.
Umm, you've already charged my credit card for those parts.
Sincerely,
Dale Rogers
============================================================
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