Mailing List lml@lancaironline.net Message #39057
From: Lancair <lancair@USTEK.COM>
Sender: <marv@lancaironline.net>
Subject: RE: [LML] Re: electric attitude indicators
Date: Tue, 19 Dec 2006 01:46:11 -0500
To: <lml>
A observation on this topic.  When TruTrak could not deliver the 2 1/4" unit I had ordered I opted for the much more expensive Mid-Continent.  Not what I had planned and a whole lot more money but I needed something reliable while awaiting the Chelton Pinpoint GADAHRS.  The AI was a little unstable and we thought that it had not been set for the 8 degree panel so we sent it back on a rush basis. 
 
A few days later Mid-Continent called and left a message saying they had replaced a bearing and asked for return shipping directions saying it would go out the following day.  Then they called back and left a message saying that it would go out that same day.  They then called back a third time and Mark picked up as the woman at Mid-Cont who did not realize the phone was off the hook said to someone else in their office "I can't get anyone there - let's ship it overnight express".
 
Seems that Mid-Continent not only makes a quality product and stands behind their warranty, but they default to getting product to the customer ASAP.  Very impressive! 
 
Robert M. Simon
ES-P N301ES
 
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