X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml@lancaironline.net Date: Tue, 12 May 2009 18:31:56 -0400 Message-ID: X-Original-Return-Path: Received: from elasmtp-scoter.atl.sa.earthlink.net ([209.86.89.67] verified) by logan.com (CommuniGate Pro SMTP 5.2.14) with ESMTP id 3639303 for lml@lancaironline.net; Mon, 11 May 2009 22:15:07 -0400 Received-SPF: none receiver=logan.com; client-ip=209.86.89.67; envelope-from=rpharis@teamimc.com Received: from [71.116.122.173] (helo=s1) by elasmtp-scoter.atl.sa.earthlink.net with esmtpa (Exim 4.67) (envelope-from ) id 1M3hRp-000086-7Y; Mon, 11 May 2009 22:10:25 -0400 X-Original-Message-ID: <001101c9d2a6$b9a80450$2101a8c0@s1> Reply-To: "Rod Pharis" From: "Rod Pharis" X-Original-To: "Lancair Mailing List" References: Subject: Re: [LML] Performance Engines X-Original-Date: Mon, 11 May 2009 19:09:46 -0700 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_000E_01C9D26C.0C7ADFD0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1933 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1933 X-ELNK-Trace: 1293b74446918d85d780f4a490ca6956abb457f1b4332f520f907a3dd0228f0302bd96c43d7a908e350badd9bab72f9c350badd9bab72f9c350badd9bab72f9c X-Originating-IP: 71.116.122.173 This is a multi-part message in MIME format. ------=_NextPart_000_000E_01C9D26C.0C7ADFD0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Bill, We should be mindful of the current dire economy that has closed down at = least two Cessna plants, and even Pontiac and General Motors is hanging = by a thread even with billions of government bailout loans. Let's cut = the custom small business guy some slack. Keep trying, I'm sure Ron = will respond. Everyone I know that has a Performance Engine raves about = it. I have one on order too! Rod ----- Original Message -----=20 From: Bill=20 To: lml@lancaironline.net=20 Sent: Monday, May 11, 2009 5:23 PM Subject: [LML] Performance Engines I'd like to thank everyone who wrote me off-list about Performance = Engines. I've gotten 22 emails with stories similar to mine, some much = worse. Stuart has called me, but as has been pointed out, he has no real = leverage with Ron. All he can do is pass on the messages.=20 Some of the messages I've received said that they got a response from = Ron only after legal action was taken, several others were contemplating = legal action and searching for a California attorney. I guess that I'll = need to put myself into the second category. It is my understanding that = ECI, the cylinder manufacturer, has taken legal action against = Performance for nonpayment. There have been two on-list responses that have gotten good customer = service from Ron. That's what's really hard for me to figure out. Why = does Ron treat so many of us with such contempt and others get good = service? In my case, I paid the asking price for the engine, wire = transferred the money when asked to, have made no demands to Ron, have = never been in a hurry and the only telephone conversation that I've ever = had with him was cordial and businesslike. I would have considered = myself a "good" customer. I can't seem to grasp the logic that would = cause a businessman to turn a good customer into a highly dissatisfied = one when a simple phone call with an explanation has been my "demand".=20 Performance Engines used to have a reputation as one of the best = engine shops in the country. It is unfurtunate that Ron is allowing this = hard-earned reputation to move in the opposite direction. Bill Harrelson N5ZQ 320 1,650 hrs N6ZQ IV under construction EMAIL: n5zq "at" verizon.net ------=_NextPart_000_000E_01C9D26C.0C7ADFD0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
Bill,
 
We should be mindful of the current = dire economy=20 that has closed down at least two Cessna plants, and even Pontiac = and=20 General Motors is hanging by a thread even with billions of government = bailout=20 loans.  Let's cut the custom small business guy some slack.  = Keep=20 trying, I'm sure Ron will respond.  Everyone I know that has a = Performance=20 Engine raves about it.  I have one on order too!
 
Rod
----- Original Message -----
From:=20 Bill =
Sent: Monday, May 11, 2009 5:23 = PM
Subject: [LML] Performance = Engines

I'd like to thank everyone who wrote = me off-list=20 about Performance Engines. I've gotten 22 emails with stories similar = to mine,=20 some much worse. Stuart has called me, but as has been pointed out, he = has no=20 real leverage with Ron. All he can do is pass on the messages. =
 
Some of the messages I've received = said that they=20 got a response from Ron only after legal action was taken, = several=20 others were contemplating legal action and searching for a California=20 attorney. I guess that I'll need to put myself into the second = category. It is=20 my understanding that ECI, the cylinder manufacturer, has taken legal = action=20 against Performance for nonpayment.
 
There have been two on-list responses = that have=20 gotten good customer service from Ron. That's what's really hard for = me to=20 figure out. Why does Ron treat so many of us with such contempt and = others get=20 good service? In my case, I paid the asking price for the engine, wire = transferred the money when asked to, have made no demands to Ron, have = never=20 been in a hurry and the only telephone conversation that I've ever had = with=20 him was cordial and businesslike. I would have considered myself a = "good"=20 customer. I can't seem to grasp the logic that would cause a = businessman to=20 turn a good customer into a highly dissatisfied one when a simple = phone call=20 with an explanation has been my "demand". 
 
Performance Engines used to have a reputation as one of = the best=20 engine shops in the country. It is unfurtunate that Ron is allowing = this=20 hard-earned reputation to move in the opposite direction.
 
 
Bill Harrelson
N5ZQ 320 1,650 hrs
N6ZQ  IV under construction
 
 
EMAIL:   n5zq "at"=20 verizon.net
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