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Here is Darus' response to my query. Thought you all would like to see
it too.
-------- Original Message --------
Subject: Re: Lancair list email traffic on ZEHRBACH-LPE engines
Date: Fri, 29 Oct 1999 18:27:29 EDT
From: DARUS47959@aol.com
To: harryleague@home.com
Thanks for the email. I sincerely appreciate your forwarding the
discussions
to me.
Anyone who wants proof is welcome to call and ask for testimonials and
or
references. There is a lot of information that is available that can be
sent
in mail form but is not in the computer for putting out for discussion.
I also find that email is an absolutely rotten format for technical
discussions. It is far better to simply pick up the phone, get to the
point,
and provide the information requested verbally and then with followup
mail.
I just find phones much more efficient time wise.
I also make myself available at Sun in Fun and Oshkosh where I do not
leave
the booth for the entire show to make sure that anyone who wants a face
to
face can have it. The forums I give, according to Mick Myal from
Contact
Magazine who runs the engine forums, are the most attended. These I
also
have to open myself to any and all questions.
I do not have the time to patrol web sites for people discussing our
engines.
I am glad to answer any calls and or email that people direct to me. I
basically cannot devote the hours it takes to discuss in email questions
that
the answers are already in writting and or otherwise verifyable. I find
that
99% of the questions can be answered by telling them to "read the
brochure",
then call me with questions - if there are still any. I find it
amazing
that people will engage in discussions about the pros and cons of some
product without every once contacting the manufacturer and or reading
the
brochures. I also have found that a great many email writters are
curious,
but not serious.
The proof of my products and or engines is in the customers reports. I
let
them speak for me. Customers like Dick Perry in his recent e mail
report to
lancair list is a good piece of evidence. While we are an R&D operation
which engages in a lot of research and testing we find that the sports
aviation buyer does not want to look at or believe our tests (while
major
companies pay for it and use it). The vast bulk of our customers are
commercial and or military constituting over 1/2 of our revenues. They
do
not ever engage in e mail to the sports aviation market. Yet they offer
the
best evidence in the form of their reports (which are available on
request)
as they run such high hours often flying 40 out of 48 that they reach
TBO in
very short periods where sometimes one engine has gone through 3 or 5
rebuilds in the last 7 to 9 years. Even the big diesel companies using
our
process, while having TBOs of 20,000 hrs. run to TBO quickly at the rate
of
over 8,000 hrs per year and their reports are our answer to how well
materials hold up. I have no qualms about referring serious people to
my
military or major customers as the last step before they purchase.
However,
the head of a billion dollar operation or some Air Marshall head of
operations in a military command would not be very happy with me if I
posted
his email address on the web for general discussion. Otherwise,
articles
about my customers like the Aviation Week article on Platforms
International
that stated their use of our engines in high altitude drones is a far
better
"proof" than an email from me.
So the gist of this is that I am quite eager, open, and willing to
answer any
email but just cannot devote the time to look for my name to pop up. I
do
believe though that it appears from this recent flurry of email that
from
time to time I should post some of the new customer testimonials or
results
on the lancair page just to stir up the pot a little.
If you have any questions about any engines please let me know.
I trust that you are still considering the use of our services.
Darus Zehrbach
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LML website: http://www.olsusa.com/Users/Mkaye/maillist.html
Builders' Bookstore: http://www.buildersbooks.com/lancair
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