I can echo the same response for the Bose corp. I returned 2 headsets (Series X 2yrs old +) in the same box. One for a frayed cord (caught in the seat rail) and the other with a plug that came apart (with my help). Both solely my responsibility-- and they overhauled both/ replaced cords and cushions. Then they sent them back  Red / O'nite for NO CHARGE.  Can't beat that.  

Charlie K.

----- Original Message ----
From: Lancair <lancair@USTEK.COM>
To: Lancair Mailing List <lml@lancaironline.net>
Sent: Saturday, May 6, 2006 9:48:51 AM
Subject: [LML] Re: LightSPEED headsets

It is great to read of such customer respect.  Although I do not have their headset I will certainly pass on to others your experience. 

 

Robert M. Simon,

ES-P N301ES

---

From: kneaded pleasures
Sent: Fri 5/5/2006 9:53 PM
To: Lancair Mailing List
Subject: [LML] LightSPEED headsets

Some time ago the topic of desirable headsets was being discussed on this forum and I have a further comment (plug) to make for the LightSPEED brand.

 

In the past four years that I have owned and used this truly excellent quality headset, I returned the pilot headset to the manufacturer twice for repair - neither time was the headset within warranty and neither time was the product defective by any cause of the manufacturer.  The first damage was by user abuse and the second was by Hurricane Rita which really tore it up.  LightSPEED twice repaired the headset free of charge though I never asked nor did I expect such exemplary service after the sale.

 

LightSPEED has me as a customer for life!       Greg Nelson