X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml@lancaironline.net Date: Mon, 27 Feb 2006 00:21:59 -0500 Message-ID: X-Original-Return-Path: Received: from imo-m18.mx.aol.com ([64.12.138.208] verified) by logan.com (CommuniGate Pro SMTP 5.0.8) with ESMTP id 998689 for lml@lancaironline.net; Sun, 26 Feb 2006 10:20:50 -0500 Received-SPF: pass receiver=logan.com; client-ip=64.12.138.208; envelope-from=Sky2high@aol.com Received: from Sky2high@aol.com by imo-m18.mx.aol.com (mail_out_v38_r7.3.) id q.13e.253f8eac (4214) for ; Sun, 26 Feb 2006 10:19:59 -0500 (EST) From: Sky2high@aol.com X-Original-Message-ID: <13e.253f8eac.3133211f@aol.com> X-Original-Date: Sun, 26 Feb 2006 10:19:59 EST Subject: Re: [LML] AHRS -- Crossbow responds X-Original-To: lml@lancaironline.net MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="-----------------------------1140967199" X-Mailer: 9.0 Security Edition for Windows sub 5300 X-Spam-Flag: NO -------------------------------1140967199 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Language: en =20 In a message dated 2/26/2006 1:06:11 A.M. Central Standard Time, =20 tom.gourley@verizon.net writes: Check out Saturday's www.aero-news.net postings for Crossbow's response on the 420/425EX issues. The good news for owners of these systems is they have a couple of options; go with D2A's new unit or get direct support from Crossbow. The bad news is that either solution is likely to take several weeks. Tom, et al, =20 In case the Saturday news disappears before someone gets to it, the =20 following is a copy of the Crossbow letter: =20 =20 <<<<<<<<<<<<<<<<<<<<<<<<< Dear Crossbow Customers,=20 (http://www.aero-news.net/#d) Crossbow fully understands that it is =20 extremely unfortunate and unacceptable that customers have experienced inte= rmittent=20 startup, GPS, and EMI problems when the Crossbow NAV425EX AHRS is used in=20 conjunction with the Direct-To Avionics EFIS products. At Crossbow, we are=20 committed to providing safe, reliable products which live up to our custome= rs=E2=80=99=20 expectations. Our customers=E2=80=99 safety is always our top priority and a= s pilots we=20 understand that our products play a crucial role in safe flight. As stated=20= in=20 our previous service letters, the NAV425EX should only be used in VFR/day=20 conditions until an upgraded version is released.=20 Crossbow has addressed the problems reported in connection with the NAV425EX= =20 AHRS as stated in our service letters posted on our website. We have a=20 solution that is in validation testing now. The intermittent nature of the=20= reported=20 problems has made them difficult to observe, solve and validate in our =20 laboratory. Status and details of the solutions are and will continue to be=20= =20 available on our website. The solution process has been longer than either=20 Crossbow, or Direct-To Avionics desired for our NAV425EX customers. We deep= ly regret=20 the delay and inconvenience we have caused our customers and partners.=20 Direct-To Avionics has ended their business relationship with Crossbow. =20 Crossbow is committed to our AHRS customers and their flight safety and the= refore=20 will directly support all customers that purchased NAV425EX from Direct-To=20 Avionics by directly providing a software and hardware upgrade at the =20 completion of our validation testing.=20 The NAV425EX is a modified low cost version of our standard NAV420 catalog =20 product and is built to a Direct-To Avionics specification. All standard NAV= 420=20 products will also be eligible for upgrade to the latest released hardware=20 and software configuration upon completion of validation testing.=20 (http://www.aero-news.net/#d) =20 The upgrade program will be operated directly by Crossbow to ensure complete= =20 satisfaction for NAV425EX AHRS customers. Status of the upgrade program and=20 the procedure for completing the upgrade will be posted at _www.xbow.com_=20 (http://www.xbow.com/) =20 Crossbow has asked affected customers to contact customer service at =20 1-800-XBOWTEC, or fill out a customer survey on their website at=20 _www.xbow.com/support_ (http://www.xbow.com/support) , or contact Dean John= son, Vice President,=20 directly by email _djohnson@xbow.com_ (mailto:djohnson@xbow.com) or phone=20= @=20 408.965.3348.=20 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> =20 Scott Krueger AKA Grayhawk Lancair N92EX IO320 SB 89/96 Aurora, IL (KARR) -------------------------------1140967199 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Content-Language: en
In a message dated 2/26/2006 1:06:11 A.M. Central Standard Time,=20 tom.gourley@verizon.net writes:
<= FONT=20 style=3D"BACKGROUND-COLOR: transparent" face=3DArial color=3D#000000 size= =3D2>Check=20 out Saturday's www.aero-news.net postings for Crossbow's response on
th= e=20 420/425EX issues.  The good news for owners of these systems is=20 they
have a couple of options; go with D2A's new unit or get direct sup= port=20 from
Crossbow.  The bad news is that either solution is likely to=20= take=20 several
weeks.
Tom, et al,
 
In case the Saturday news disappears before someone gets to it, the=20 following is a copy of the Crossbow letter:
 
<<<<<<<<<<<<<<&l= t;<<<<<<<<<<

Dear Crossbow Customers,

Crossbow fully understands that it=20= is=20 extremely unfortunate and unacceptable that customers have experienced=20 intermittent startup, GPS, and EMI problems when the Crossbow NAV425EX AHRS=20= is=20 used in conjunction with the Direct-To Avionics EFIS products. At Crossbow,=20= we=20 are committed to providing safe, reliable products which live up to our=20 customers=E2=80=99 expectations. Our customers=E2=80=99 safety is always our= top priority and as=20 pilots we understand that our products play a crucial role in safe flight. A= s=20 stated in our previous service letters, the NAV425EX should only be used in=20 VFR/day conditions until an upgraded version is released.

Crossbow has addressed the problems reported in connection with the NAV42= 5EX=20 AHRS as stated in our service letters posted on our website. We have a solut= ion=20 that is in validation testing now. The intermittent nature of the reported=20 problems has made them difficult to observe, solve and validate in our=20 laboratory. Status and details of the solutions are and will continue to be=20 available on our website. The solution process has been longer than=20 either Crossbow, or Direct-To Avionics desired for our NAV425EX customers. W= e=20 deeply regret the delay and inconvenience we have caused our customers and=20 partners.

Direct-To Avionics has ended their business relationship with Crossbow.=20 Crossbow is committed to our AHRS customers and their flight safety and=20 therefore will directly support all customers that purchased NAV425EX from=20 Direct-To Avionics by directly providing a software and hardware upgrade at=20= the=20 completion of our validation testing.

The NAV425EX is a modified low cost version of our standard NAV420 catalo= g=20 product and is built to a Direct-To Avionics specification. All standard NAV= 420=20 products will also be eligible for upgrade to the latest released hardware a= nd=20 software configuration upon completion of validation testing.

The upgrade program will be operated directly by Crossbow to ensure compl= ete=20 satisfaction for NAV425EX AHRS customers. Status of the upgrade program and=20= the=20 procedure for completing the upgrade will be posted at www.xbow.com

Crossbow has asked affected customers to contact customer service at= =20 1-800-XBOWTEC, or fill out a customer survey on their website at www.xbow.com/support,=20 or contact Dean Johnson, Vice President, directly by email djohnson@xbow.com<= /A> or=20 phone @ 408.965.3348.

>>>>>>>>>>>>>>>>>>&= gt;>>>>>>>>>>>>>

 
Scott Krueger=20 AKA Grayhawk
Lancair N92EX IO320 SB 89/96
Aurora, IL=20 (KARR)
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