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Hello John,
In the past, I've ruled on-site visits out as impractical due to lack of time but after taking a look at the time spent on long distance troubleshooting I'm starting to think you might be right. Maybe after a certain number of attempts at doing it via email and phone I'll propose this as an alternative.
Getting to spend a little more time in the cockpit of the RV-4 is sounding more attractive all the time. Way too little flying lately. Thanks for the nudge!
Tracy
On Wed, Nov 19, 2008 at 5:19 PM, John Slade <sladerj@sbcglobal.net> wrote:
Tracy,
I didn't see anyone comment on your trip report, so I have a couple of thoughts having been the happy recipient of a similar on-site debug visit a few years back.
Have you thought of offering this as a paid service? I know you're time is stretched between too many things already, but maybe you could turn lemons into lemonade here. I'd bet that you spend more hours trying to debug these problems remotely than you do actually flying there and eyeballing them. I know you did with mine. I also know that I'd have willingly paid for your time and gas to run your experienced eye over my installation before I bet my life on it.
Is it possible that adding a few such (fee based) trips would reduce your support workload, increase your net revenue, improve client relations, AND give you a excuse to aviate, all at the same time?
John
Turbo rotary Cozy IV
(just short of 100 hours)
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