From: BOBPAS26@aol.com
Message-ID: <37.15132579.28342466@aol.com>
Date: Wed, 16 May 2001 14:43:50 EDT
Subject: Factory Feedback
To: lancair.list@olsusa.com
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Carsten Sundin wrote:
 At Lancair we follow any source of feedback with interest...

I certainly agree with Carsten on this. I have had a few occasions to call 
the factory for advice, apparent errors, two kit shortages and one (actual) 
bad part. In every case, I received personal attention, a new part, and 
consistently good advice. I have made some minor changes in my project, 
mostly to improve future maintainability; but the kit, instructions, and 
advice have been consistently well above what I expected, and significantly 
better than what I get in my day to day business dealings within the computer 
industry. I hope the Lancair folks continue to listen, fix what can be 
improved, and develop even better kits in the future. My brother is just 
about ready for a Legacy kit; I told him to wait just a bit more to let all 
of you fellow builders work on "refinements" for just a while longer. It's 
how the system works in my view.

Bob Pastusek
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LML website:   http://www.olsusa.com/Users/Mkaye/maillist.html
LML Builders' Bookstore:   http://www.buildersbooks.com/lancair

Please send your photos and drawings to marvkaye@olsusa.com.
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