John,
Thanks
for speaking with me today.
One of the
biggest issues that we are seeing with our Aviation customers is the delay in
the mail processing. Our USPS office (Northwest Station), installed a new
sorter last year. Unfortunately, this new unit does not sort the cylinder
mailers (like the old one did), and those are sorted by hand. To make it even
worse, they don’t seem to be in much of a hurry to do hand sorting. This
causes a delay in samples getting to us; and sometimes [in extreme cases] up to
6 weeks.
I have
spoken with the postmaster and other staff there many times, and the situation
is not getting any better. Nor, do we think it will any time soon.
We are
advising customers to ship their samples either by UPS, or (if still wanting to
use the mail), by putting the sample in a box or pouch. In response to the
issues we have had with USPS regarding the cylinders, our new AOA kits have
been changed to pouches (which the sorting machine seems to handle just fine).
I
apologize for any inconvenience that this may have caused. I appreciate any help
you can offer in getting the word out.
Thanks!
---------------
Chris
Mitchell
Laboratory
Manager
ALS | Tribology
Address
3319 W. Earll Drive
Phoenix, AZ
85017
PHONE
+1 602 253 6515
FAX +1
602 252 4639
www.alsglobal.com
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