It is unfortunate that a climate exists
where someone with valuable feedback feels like they need to remain anonymous in
an effort to maintain a relationship with a supplier.
I bought a panel from Aerotronics for the
following reasons:
1. Expertise
2. Delivery
time
3. Price
4. Commitment
to a long term relationship
Having never built a panel, I knew that
there was a lot I didn’t know. The Aerotronics team coached me as
to what to buy, based on my needs, and what NOT to buy. They also had a
profound understanding of how various components interfaced with each other and
the ramifications to consider based on my choices.
Aerotronics has a great reputation for
delivering a panel on time.
Aerotronics was slightly less on their
bid, but not significantly less than Lancair. Price, for me, was not the
deciding factor.
When the Direct2 meltdown happened,
Lancair told its customers that they would meet them part way. Lancair
would pay part and the customers would pay part of getting a replacement system
(for systems that had been paid for in full before D2 disappeared).
Aerotronics said, “We’ll take care of you.” And they
did.
Respectfully,
John Hafen
-----Original Message-----
From: Lancair Mailing List
[mailto:lml@lancaironline.net] On Behalf Of marv@lancair.net
Sent: Friday, August 24, 2007 5:29
AM
To: lml@lancaironline.net
Subject: [LML] Re: Lancair
Avionics
Posted for someone who asked that
his name be withheld:
I apologize for asking Marv to post this anonymously, but I want to maintain
whatever relationship I can with Lancair.
In response to Joe Bartel's post requesting feedback on why Lancair builders
are going elsewhere to have their panels built, I suggest that based on my
own experience it can be a bad situation to put all your eggs in one basket.
This is not a comment on the quality of Lancair Avionics' work, but if there
is ever a problem with the Avionics shop, it affects your relationship with
your airframe kit manufacturer as well. This, to me, is a bad situation to
find yourself in. Maintaining a good relationship with Lancair, especially
when you need help/advice during the building process but continuing on to
the ongoing questions that arise once you're flying is very important.
Although they may be "separate companies", at the end of the day a
dispute
with Lancair Avionics winds up on Joe's desk anyway. And I did not find Joe
to be a very cooperative or reasonable businessman when I ran into problems
with them and attempted to negotiate a resolution. More like an attorney.
--
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