I’ll second Chuck’s experience with TruTrak. I
bought an “installation kit” from them in 1999 when they first
opened for business. I then decided to use an integrated BlueMountain system
and called them to advise that I wouldn’t be buying the AP controller
itself. Jim Yonkin talked to me for a bit, told me that he was disappointed to
lose me as a customer, but that I might consider holding on to the stuff I’d
already bought, at least until I got my BM system working. Perhaps the best
advice I’ve gotten from a vendor. My building partner’s BM system
has not worked well for him, so I went back to the original plan of
Chelton/TruTrak. Sent the servos back to TruTrak for upgrade. Quick and
efficient. Then ordered the VGSVII autopilot and it came promptly last year. I
just called to see if there were any changes/updates as I’m almost
finished with my panel and Andrew Barker advised that I should send the AP
controller back for a software upgrade; then promptly sent me an RMA number and
confirmed my mailing address—I had moved since the original purchase. I
have not flown this system/my airplane yet, but over a period of seven years, I
could not have been more pleased with TruTrak. Suggest you talk to Andrew or
Jim Yonkin if you’re not getting the service you expect. They are
up-front people.
Bob Pastusek
437RP LIV-P at 95%
From: Lancair Mailing
List [mailto:lml@lancaironline.net] On Behalf Of Chuck Jensen
Sent: Wednesday, May 30, 2007 12:01 PM
To: lml@lancaironline.net
Subject: [LML] Re: Tru-Trak ADI
Everyone's
experience will vary (EEWV?). I just had my TT DFII upgraded to
VSGV. They handled it promptly, knew who I was, they confirmed the return
address and turned the unit around the next day and sent it back Next Day (paid
for out of their upgrade fee). I know that I'm "special", but
I'm not THAT special, so I attribute it to a pretty consistent interface
experience with TT. Maybe you caught them on a (couple) bad days?
Chuck Jensen
-----Original Message-----
From: Lancair Mailing List [mailto:lml@lancaironline.net] On Behalf
Of James Cameron
Sent: Wednesday, May 30, 2007 10:27 AM
To: lml@lancaironline.net
Subject: [LML] Tru-Trak ADI
Since the
Legacy has such a small panel, after cramming 2 Chelton screens and the
JPI EDM930 into it, there simply isn't room left over for 3-1/2"
backup instruments. I've installed a 2-1/4" airspeed from UMA,
custom marked for the Legacy, and the Winter 2-1/4" altimeter, but I still
have a 2-1/4" hole for attitude and heading. Right after Oshkosh
last year I ordered the 2-1/4" ADI from TruTrak, based on their estimated
shipping date of around the first of the year. Maybe my mistake was in
not asking "which year?"
Since last
August I've talked to them many times. Each time I call, it's as if I
have never talked to them before. They can never find any record of me, my
name, my address, my credit card info, or of the fact that I've ordered
something from them. This in spite of having done business with them
since '96. Each time I call and give them the information all over again,
I'm told some new, later estimated delivery for the 2-1/4" ADI. The
latest is that it will be late June, possibly July, possibly August.
Maybe.
I finally
decided to have them at least send me the backup battery so I could that
located and wires run. Same deal. Had to call three different times
over several weeks. Each time it was day one, right out of the egg.
Never heard of me, no record of my order.
Dunno
what's going on with TruTrak, but I can't imagine they'll keep any customers if
my experience is in any way typical.
Legacy N132X reserved, 98%