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Message
Jim,
Everyone's
experience will vary (EEWV?). I just had my TT DFII upgraded to
VSGV. They handled it promptly, knew who I was, they confirmed the return
address and turned the unit around the next day and sent it back Next Day (paid
for out of their upgrade fee). I know that I'm "special", but I'm not THAT
special, so I attribute it to a pretty consistent interface experience with
TT. Maybe you caught them on a (couple) bad days?
Chuck Jensen
Since the Legacy has such a small
panel, after cramming 2 Chelton screens and the JPI EDM930 into it, there
simply isn't room left over for 3-1/2" backup instruments. I've
installed a 2-1/4" airspeed from UMA, custom marked for the Legacy, and the
Winter 2-1/4" altimeter, but I still have a 2-1/4" hole for attitude and
heading. Right after Oshkosh last year I ordered the 2-1/4" ADI from
TruTrak, based on their estimated shipping date of around the first of the
year. Maybe my mistake was in not asking "which year?"
Since last August I've talked to them many
times. Each time I call, it's as if I have never talked to them
before. They can never find any record of me, my name, my address, my
credit card info, or of the fact that I've ordered something from them.
This in spite of having done business with them since '96. Each time I
call and give them the information all over again, I'm told some new, later
estimated delivery for the 2-1/4" ADI. The latest is that it will be late
June, possibly July, possibly August. Maybe.
I finally decided to have them at least
send me the backup battery so I could that located and wires run. Same
deal. Had to call three different times over several weeks. Each
time it was day one, right out of the egg. Never heard of me, no record of
my order.
Dunno what's going on with TruTrak, but I
can't imagine they'll keep any customers if my experience is in any way typical.
Jim Cameron
Legacy N132X reserved, 98%
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