Mailing List lml@lancaironline.net Message #42390
From: James Cameron <toucan@Satx.rr.com>
Sender: <marv@lancaironline.net>
Subject: Tru-Trak ADI
Date: Wed, 30 May 2007 10:26:48 -0400
To: <lml@lancaironline.net>
    Since the Legacy has such a small panel,  after cramming 2 Chelton screens and the JPI EDM930 into it, there simply isn't room left over for 3-1/2" backup instruments.  I've installed a 2-1/4" airspeed from UMA, custom marked for the Legacy, and the Winter 2-1/4" altimeter, but I still have a 2-1/4" hole for attitude and heading.  Right after Oshkosh last year I ordered the 2-1/4" ADI from TruTrak, based on their estimated shipping date of around the first of the year.  Maybe my mistake was in not asking "which year?"
    Since last August I've talked to them many times.  Each time I call, it's as if I have never talked to them before.  They can never find any record of me, my name, my address, my credit card info, or of the fact that I've ordered something from them.  This in spite of having done business with them since '96.  Each time I call and give them the information all over again, I'm told some new, later estimated delivery for the 2-1/4" ADI.  The latest is that it will be late June, possibly July, possibly August.  Maybe.
    I finally decided to have them at least send me the backup battery so I could that located and wires run.  Same deal.  Had to call three different times over several weeks.  Each time it was day one, right out of the egg.  Never heard of me, no record of my order.
    Dunno what's going on with TruTrak, but I can't imagine they'll keep any customers if my experience is in any way typical.
 
Jim Cameron
Legacy N132X reserved, 98%
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