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John
One answer to your question as to why Chelton would
use D2 as their only distributor is that they needed someone very
knowledgeable to answer all the questions they got from the experimental market.
Although the Chelton system is FANTASTIC it is not simple and there are a lot of
questions to be answered when first installing and using the system. My opinion
is that since Chelton knew that they could count on D2 to field any customer
service related questions, adding more distributors would have increased
Chelton's work load since the other distributors would not have been as
knowledgeable. Any mark up D2 got on the Chelton system was
definitely earned with the customer service man hours required!!
My experience with Chelton and Direct 2 could not
have been better. Kirk, Peter and others at D2 always took time to answer
any question I had. Along the way Chelton corrected a couple of hardware
problems at no charge and even paid the freight. Crossbow did their magic
on the 500 which has been doing great for 350 hours now. Even though there
have been a few glitches along the way I am a very satisfied customer!
Kirk, Peter and the others at D2 have been
fantastic and I hope they stay in this business. Their knowledge and
experience is needed. Call me a sucker or whatever, but where ever they
surface, I would give them my business in the future.
Dan Reagan
Lancair IVP
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