Posted for Rick Schrameck <rickschrameck@lvcm.com>:

Regarding Lancair support,

     Yesterday I contacted Vern because my main gear strut, that has been
leaking from the start, gave out completely.  This is an exact quote from
Vern. " We have no parts for the struts or instructions to repair them.  You
will have to send them to Australia for repair."  I called the owner of ESCO
and he said that Lancair has the parts to repair the struts, the insides of
the main and nose gear are the same.  He was appalled that a customer had to
call him for support.

BTW, he is being very helpful and is going to give all the parts and support
necessary to rebuild my struts on the plane.  I do not have to pull them
off.

If anyone has leaking struts let me know and I will tell you how to fix them
since Lancair will not support their own products.  What is going on?

Poor customer support is not the way to run a business.

Rick

[ Vern also told me to call dwatkins@escoindustries.com.au
@ 011 61 298072244 when mine failed too.
Had the same Esco phone call experience as Rick.
http://rob.com/lancair/2003.04/DSCN5685.jpg
http://rob.com/lancair/2003.04/DSCN5688.jpg
but I ordered the "lancair IV seal kit" from Vern
because it was in country and fit fine.

the recommended oil is W30, but I used alittle lighter
motor cycle strut oil (has anti foaming agents)
and am happier with the results. I keep about 500-600PSI in the mains so it stands
tall but less in the nose -Rob ]