Return-Path: Sender: (Marvin Kaye) To: lml Date: Mon, 03 Feb 2003 19:16:40 -0500 Message-ID: X-Original-Return-Path: Received: from imo-d06.mx.aol.com ([205.188.157.38] verified) by logan.com (CommuniGate Pro SMTP 4.0.5) with ESMTP id 2007652 for lml@lancaironline.net; Mon, 03 Feb 2003 08:59:53 -0500 Received: from VTAILJEFF@aol.com by imo-d06.mx.aol.com (mail_out_v34.13.) id q.b0.33ddeb5a (3964) for ; Mon, 3 Feb 2003 08:59:46 -0500 (EST) From: VTAILJEFF@aol.com X-Original-Message-ID: X-Original-Date: Mon, 3 Feb 2003 08:59:45 EST Subject: Re: [LML] Re: Lancairs, what else? X-Original-To: lml@lancaironline.net MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: AOL 4.0 for Windows 95 sub 113 Brent, Great post on "advice for Joe" however, I must disagree with one point. In my world opinions are based on fact-- not feelings. Therefore opinions can be wrong... dead wrong. I do like what you said about the need to free up resources at the company. Mark Mahnke must spend the day answering the same question over and over again. Add a Web based parts ordering system and you could really free up some phone lines in parts , too. BTW-- Joe-- the key to keeping the customer happy is deliver what you promise. Don't overpromise and underdeliver. Deliver what you promise on time or give the customer a good reason why. There is a great deal of expectation when $100,000 changes hands. I got 100% of my LIVP kit. I am still waiting for an AHARS for my Sierra Flight System. Anybody got a good idea when I can expect that? Jeff Edwards LIVP N619SJ